Workforce Specialist
Company: VirtualVocations
Location: Olympia
Posted on: April 1, 2025
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Job Description:
A company is looking for a Workforce Specialist to manage
day-to-day operations of the Member Experience Support Team.
Key Responsibilities
Provide intraday reporting and real-time monitoring of contact
center metrics and staff performance
Ensure optimal service levels and customer experience by
coordinating staffing adjustments and identifying training
needs
Generate performance reports and maintain communication with
Operations teams to align staffing with current needs
Required Qualifications
Bachelor's degree or equivalent work experience preferred
Experience in Workforce Management (WFM) within omni-channel
contact centers is a plus
Background in project management, operations, or resource
optimization is encouraged
Familiarity with contact center tools such as 8x8 and HubSpot
Service Hub preferred
Proficiency in G Suite, Excel, and Google Sheets for report
creation and analysis
Keywords: VirtualVocations, Olympia , Workforce Specialist, Other , Olympia, Washington
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