Sr. Systems Engineer - KCSO 911

Company: Commission on Accreditation for Law Enforcement Ag
Location: Renton
Posted on: April 23, 2025

Job Description:

Job DutiesThe Sr. Systems Engineer will be the technical expert for the Computer Aided Dispatch (CAD), radio and logging recorder systems and responsible for ensuring efficiency and security of these systems and other specialized components on a 24/7 basis. Other duties will include:

• Project lead for engineering, integration and implementation of IT projects; create technical specifications for projects, project plans, schedules and cost/benefit analyses.
• Evaluate and recommend new systems and upgrades.
• Work with users and vendors to identify needs. Research and troubleshoot simple and complex problems including CAD issues with Mobile Dispatch Computers (MDCs) used by police units.
• Coordinate and test necessary program changes, updates and corrections.
• Be the CAD subject matter expert for department issues; participate in the development of systems standards, policies and procedures.
• Work with Communication Center GIS Specialist to ensure CAD system geofile accuracy.
• Work with KCSO Research & Planning Unit when necessary to validate statistical data collection.
• Provide escalated/referred problem resolution for internal and external customers; escalate/refer unresolved problems to appropriate resources.
• Document all engineering work, problem resolution and recurring problems; create technical analysis, performance and enhancement reports.
• Manage system file maintenance to maintain integrity and user security.
• Maintain vendor accounts in Active Directory.
• Provide other software application support for the 911 Communications Center.
• Work as a part of a team dealing with facility issues in addition to network, computer, telephony, and power systems.
• Consult on and implement disaster recovery plans; ensure disaster recovery is in place.
• Other duties may be assigned to meet mission and team requirements.QualificationsExperience, Qualifications, Knowledge, SkillsTo be considered for this position, candidates must have knowledge of Public Safety Answering Point (PSAP) centers and Computer Aided Dispatch (CAD) systems with work experience demonstrating the following:
• Advanced knowledge of one or more large impact systems, including mainframes, servers, operating systems, systems software, security, databases, recovery, storage and/or applications.
• Advanced knowledge in designing, improving and implementing highly complex telephony systems.
• Experience with techniques and best practices for hardware and software installation, configuration, and troubleshooting.
• Experience with data extraction and writing SQL.
• Ability to conduct system analysis and administer on-going maintenance.
• Skills in detailed technical documentation and creating technical reports.
• Ability to interpret and apply applicable laws, regulations to support effective and legally compliant policies and procedures.
• Advanced skill in operations, change and configuration management.
• Talent in continuous improvement strategies with a focus on customer experience.
• Experience creating detailed technical documentation and logging experience with high attention to detail.
• Skill in providing consistent, accurate, friendly and professional technical support to non-technical customers.
• Experience managing competing tasks and business partners with a collaborative, problem solving focus, delivering timely results.
• Effective communication with a variety of individuals from diverse backgrounds and technical knowledge.
• Skilled in working with a variety of individuals from diverse backgrounds.
• Ability to lead, mentor and train team members.
• Ability to exercise discretion with confidential information and sensitive issues.
• This position requires the ability to work independently and with a team to meet mission critical goals.
• Availability to be on-call after hours for urgent/critical situations.
• Ability to meet Criminal Justice Information System (CJIS) security requirements and KCSO background standards.Desired QualificationsExperience providing IT support for a law enforcement agency.Three or more years' experience as a CAD administrator.Three or more years' experience providing complex information technology support.Experience with data extraction and SQL.Supplemental Information
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Keywords: Commission on Accreditation for Law Enforcement Ag, Olympia , Sr. Systems Engineer - KCSO 911, Other , Renton, Washington