Product Software Engineer - Senior Support Engineer

Company: Capgemini
Location: Redmond
Posted on: April 23, 2025

Job Description:

About the job you're consideringWe are looking for a dedicated Senior Support Engineer to join our Collaborate Platform Engineering team and provide exceptional support for our collaboration platforms.As a Senior Support Engineer in the Collaborate Platform Engineering team at Capgemini, you will be responsible for providing advanced technical support for our collaboration platforms. You will work closely with development teams, product managers, and customers to resolve complex technical issues and ensure the highest level of customer satisfaction.Your roleProvide advanced technical support for collaboration platforms, ensuring timely resolution of issues.Solve and resolve complex technical problems related to platform performance, integration, and functionality.Collaborate with development teams to identify and address root causes of issues.Conduct code reviews and provide feedback to improve code quality and maintainability.Document technical solutions and create knowledge base articles to assist in future issue resolution.Mentor and guide junior support engineers, fostering a culture of continuous learning and improvement.Stay updated with the latest industry trends and technologies to provide innovative solutions to customers.Participate in on-call rotations to provide 24/7 support as needed!Your skills and experienceWe are looking Bachelor's degree in Computer Science, Engineering, or related field.We are looking Proven experience as a Support Engineer or similar role, with expertise in collaboration platforms.Strong understanding of web development principles and standard methodologies.Experience with RESTful APIs, SQL databases, and cloud services (e.g., Azure).Excellent problem-solving skills and ability to solve complex issues.Strong communication skills, with the ability to explain technical concepts to non-technical collaborators!Familiarity with Agile development methodologies.Outstanding analytical and problem-solving skills.Always eager to learn and improve.Strong interpersonal and writing skills.Optional skills and skill proficienciesExperience with collaboration tools and platforms (e.g., Teams, SharePoint).Knowledge of DevOps practices and tools.Experience with CI/CD pipelines and automated testingLife at CapgeminiCapgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster ReliefAbout Capgemini EngineeringWorld leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has 65,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.Capgemini Engineering is an integral part of the Capgemini Group, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of ---22.1 billion.Get the future you wantDisclaimerCapgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is [$65,200 - $125,292]. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.Job Programmer/AnalystSchedule Full-timePrimary Location US-WA-RedmondOrganization ERD PPL US

Keywords: Capgemini, Olympia , Product Software Engineer - Senior Support Engineer, Other , Redmond, Washington