Support Consultant

Company: VirtualVocations
Location: Olympia
Posted on: March 26, 2025

Job Description:

A company is looking for a Support Consultant to enhance customer satisfaction through effective problem resolution and application support.
Key Responsibilities

Drive customer satisfaction by resolving support queries across multiple channels while adhering to SLA response times
Provide application support for cash management, bank reporting, and financial transactions, while managing multiple support cases
Collaborate with internal teams on escalated issues and create knowledge base articles for complex issues

Required Qualifications

Bachelor's degree with 3-5 years of experience, or a master's degree with 3 years of experience, or equivalent experience in a support role
Knowledge of cash management, bank reporting, payments, and financial transactions is required
Experience with treasury management systems and cloud-based services (SaaS) is preferred
Commitment to obtain two product certifications within an agreed timeframe
Experience in a support role for a software company providing SaaS or cloud-based solutions is a plus

Keywords: VirtualVocations, Olympia , Support Consultant, Professions , Olympia, Washington